Overview

VoIP Features

Hosted PBX

Customer PBX

Example 1

Example 2

Pricing

VoIP Small Business 10 Line Example

Scenario: A small business has 16 employees and 10 telephone lines for voice. The company also requires Internet connectivity. There are so many ways to implement this, that we will only focus on a typical VoIP solution, using a T1 for both Internet access and VoIP services.

This company will use a T1 to connect them to the Internet. Let's say this is a new installation, and will require all new networking equipment. We will also supply a new custom IP PBX solution. However, we will not address the issue of office wiring, which would be the same regardless if they used VoIP or not.

The non recurring/install charges include:

NRC Description	Cost
T1 Local Loop and Port Install	$ 400.00
Cisco 2600 router and config	$2400.00
Dell server for IP PBX	$3000.00
IP PBX install and config	$ 500.00
2 hrs of custom programming	$ 290.00
Total	$6590.00

Using their own PBX provides the company with the greatest flexibility for their voice services. This service could also support FAX service. Whatever T1 capacity that is not currently being used for voice services would be available for other Internet traffic. This makes for very cost effective and efficient T1 service.

The monthly recurring costs include:

MRC Description	Cost
T1 Local Loop and Internet Port	$ 600.00/mo
10 VoIP lines @ $30/line	$ 300.00/mo
1 DID phone number	$    4.00/mo
1 hr of maintenance per month	$ 145.00/mo
Total	$1049.00/mo

This company also enjoys the new features of an auto attendant and/or a web based operator screen, directing the calls to the appropriate extension, and individual voicemail (plus unified messaging!). The company can also have call queues (maybe to distribute calls between may tech support agents), busy call forwarding, paging, SMS messaging, ring groups, and much, much, more.

For completeness sake, the company still has to decide what to use for phone handsets. They could use conventional phone handsets (these would require some type of ATA device), SIP phone handsets, or computer softphones. Each of these has some cost that needs to be added into the analysis.