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Internet Services - Spam Filtering Detail


The spam filtering service is performed on a per domain basis. This is facilitated by a small and easy change in the DNS MX records for your domain. There are no configuration changes that are required on your existing e-mail server. If your users like our default settings, there is nothing special that the users have to do to start using the system.

We will setup an administration account for your domain. The administrator will need to setup an account for any users who want to customize their settings. This is a very easy process that is done through a web browser. The administrator can create, remove, and change passwords for user accounts.

Once the users have their account names and passwords, the users can use a web browser to customize their settings. User customizable settings include:

  • Whitelists : A whitelist is a list of e-mail sender addresses where e-mail from a member in the list is allowed through the e-mail filters, regardless of the e-mail's content.
  • Blacklists : A blacklist is a list of e-mail sender addresses where e-mail from a member in the list is marked as spam, regardless of the e-mail's content.
  • Required Hits : After the e-mail has been run through our filters, the e-mail's score is compared to this value. If the score is greater than or equal to this value, then the e-mail is tagged as spam.
  • Rewrite Subject Line : If the e-mail is tagged as spam, users can choose if they want the subject line of the message to include a spam e-mail tag.
  • Report in Header : When an e-mail is tagged as spam, the e-mail filtering system creates a report about why the e-mail was marked as spam. The user can choose to have this message in the body of the message, or reported in the headers of the message.
  • Short Report : When an e-mail is tagged as spam, this option enables a synopsis of the report describing why this e-mail was identified as spam.
  • De-HTML Spam : Over zealous marketers often embed code in html formatted e-mail messages to phone home, informing the marketer that your e-mail address is good. This option will convert the html message into normal text, which thwarts this type of information harvesting.
  • Delete Hits : After the e-mail has been run through our filters, the e-mail's score is compared to this value. If the score is greater than or equal to this value, then the email is disguarded.

The mail users can also, if they choose, set options in their e-mail reading program (like Netscape Communicator, or Outlook) to take action on a e-mail message marked as spam. Typical options include automatically throwing away the message or filing the message in a different folder to be viewed at a later date.


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